How to Manage Network Settings and Fix Download Issues on PlayStation 5

Adjusting your network settings can help resolve connectivity or download interruptions in FBC: Firebreak

1. Test Your Internet Connection

From the PS5 home screen, go to Settings → Network → Connection Status → Test Internet Connection.
This helps identify whether your console is online or if the issue comes from your internet provider.

2. Restart or Reconnect to Your Network

If your test fails or shows unstable results, restart your router and reconnect your console to the network.
Refreshing your connection clears temporary network errors that may interrupt downloads.

3. Use a Wired (LAN) Connection

If possible, connect your PS5 directly to the router using a LAN cable.
A wired connection provides more stability during large downloads or system updates.

4. Configure DNS Settings (Advanced)

Go to Settings → Network → Settings → Set Up Internet Connection → Advanced Settings.
Switch DNS to Manual, then set Primary DNS: 8.8.8.8 and Secondary DNS: 8.8.4.4 (Google DNS).
This can improve download speeds and reduce timeouts caused by slow DNS lookups.

5. Rebuild Database (if downloads freeze)

If downloads keep pausing or failing, restart your console in Safe Mode and select Rebuild Database.
This reorganizes your system files and can fix hidden corruption that disrupts downloads.

Note: Your PS5 must be connected to a stable network to download updates or reinstall FBC: Firebreak

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.