Clearing the download cache can resolve issues like failed downloads or games not launching.
Open Steam and click on "Steam" in the top-left corner.
Select "Settings" from the dropdown menu.
In the Settings window, click on the "Downloads" tab.
Click the "Clear Download Cache" button at the bottom.
Confirm by clicking "OK". Note that you'll need to log in to Steam again after this process.
For more information, visit Steam's Clear Cache Guide. If you encounter further issues or have questions, feel free to contact our support team for assistance.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.