Connecting a controller enhances your gaming experience. Here's how to connect one:
Wired Connection:
Plug the controller's USB cable into a USB port on your PC.
Windows should automatically recognize and install the necessary drivers.
Wireless Connection (Bluetooth):
Ensure your controller supports Bluetooth and is in pairing mode.
On your PC, go to Settings > Devices > Bluetooth & other devices.
Click "Add Bluetooth or other device" and select "Bluetooth".
Choose your controller from the list and complete the pairing process.
For detailed instructions, refer to Microsoft's guide on using game controllers in Windows 11.
For Steam Controller Issues, you may visit Steam Controller Troubleshooting.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.