FBC: Firebreak uses a peer-to-peer (P2P) connection model, so match quality and connection speed depend on both your network and the host player’s connection stability.
Test Your Internet Connection
From the home screen, go to Settings → Network → Test Internet Connection.Review Current Network Status
Check your connection speed, NAT type, and ping results after the test.Verify NAT Type
Ensure your NAT Type is Type 1 (Open) or Type 2 (Moderate) for optimal multiplayer connectivity.Use a Wired (Ethernet) Connection
Go to Settings → Network → Settings → Set Up Internet Connection > Set Up Wired LAN to switch to Ethernet.Restart Your Console and Router
Unplug your router and console for 30 seconds before restarting both.Set Manual DNS (Optional)
In Settings → Network → Settings → Set Up Internet Connection → Advanced Settings, choose Manual DNS:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Troubleshooting Tips
Check Host Region:
If your co-op host is in another country or region, latency may increase due to routing distance. Try playing with hosts closer to your region for better stability.Switch Session Hosts:
Ask another player with stronger connectivity to host the match, Firebreak automatically synchronizes session data between peers.Reduce Background Usage:
Pause large downloads, streaming apps, or updates while playing online.Persistent NAT Type Issues:
Enable UPnP in your router or contact your ISP to open necessary ports.
Contact Support
- If you’ve followed all steps and continue experiencing Network issues, please contact PlayStation Support or the store where you purchased the game.
- If you encounter further issues or have questions, please contact our support team.
Account or billing-related issues are handled directly by PlayStation.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.