Resolve performance issues or download failures by clearing the cache.
Exit the Launcher (right‑click the system tray icon → Exit)
Press Win + R, type
%localappdata%, and hit Enter.Navigate to
EpicGamesLauncher→Saved.Delete any webcache folders, like
webcache,webcache_4147,webcache_4430.Reopen the Launcher, it will rebuild a fresh cache.
- This step doesn’t impact installed games or progress.
Note: This process fixes slow performance or download errors, without affecting game installs or progress.
For a broader troubleshooting guide, including cache clearing, disabling fullscreen optimization, and running as admin and macOS instructions, check out Epic’s Troubleshooting Games Launcher.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.