Redeeming a code allows you to add Firebreak to your library and access any exclusive content.
Open the PlayStation 5 main menu.
Navigate to the PlayStation Store.
Scroll to the bottom of the sidebar and select Redeem Codes.
Carefully enter the 12-digit code and select Continue.
Confirm the redemption to add the content to your library.
Note: Ensure the code is entered correctly to avoid errors. For more details, refer to the official PlayStation voucher support page.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.