Clearing the cache can resolve performance issues and improve system responsiveness.
Turn off your PS5 by pressing and holding the power button until the system beeps twice.
Once the console is off, press and hold the power button again until you hear a second beep to enter Safe Mode.
Connect your controller via USB and press the PS button.
Select Clear Cache and Rebuild Database.
Choose Clear System Software Cache and confirm.
Wait for the PS5 to restart.
Play FBC: Firebreak
Note: This process does not delete any of your saved data.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.