Clearing the cache can resolve performance issues and free up system resources.

Method 1: Power Cycle

1. Press and hold the Xbox button on the front of the console for about 10 seconds until it turns off.

2. Unplug the power cable from the back of the console.

3. Wait for at least 2 minutes.

4. Plug the power cable back in and turn on the console.

Method 2: Restart Console

1. Press the Xbox button to open the guide.

2. Navigate to Profile & system > Settings > General > Power mode & startup.

3. Select Restart now.

Note: Regularly clearing the cache can help maintain optimal console performance.

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
   
   
2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
   
   
3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to FBC: Firebreak - How to Report Bugs & Crashes in our Remedy Technical Support and Help Center.