Deleting saved data can help fix corrupted save issues or reset your game progress.
Steps (Local Console Storage):
From the Home screen, go to Settings.
Select Saved Data and Game/App Settings.
Choose Saved Data (PS5).
Select Console Storage.
Choose CONTROL Ultimate Edition from the list.
Press the Options button and select Delete to remove the saved data.
Steps (Cloud Storage via PS Plus):
Go to Settings > Saved Data and Game/App Settings.
Choose Saved Data (PS5) > Cloud Storage.
Find CONTROL Ultimate Edition.
Select the saved file(s) you want to delete and confirm.
Note: Once deleted, your progress cannot be restored unless you have a backup in Cloud Storage or a USB drive. Always double-check before confirming deletion.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.