Backing up your saved data ensures your game progress is protected in case of hardware issues or accidental deletion.
Back Up to Cloud Storage (PlayStation Plus Required):
From the Home screen, go to Settings.
Select Saved Data and Game/App Settings.
Choose Saved Data (PS5).
Select Console Storage > CONTROL Ultimate Edition.
Press the Options button and choose Upload to Cloud Storage.
Back Up to a USB Drive (No PS Plus Required):
Go to Settings > Saved Data and Game/App Settings.
Select Saved Data (PS5) > Console Storage.
Choose CONTROL Ultimate Edition.
Select Copy to USB Drive and wait for the process to complete.
Note: Regularly backing up your save files ensures you never lose your progress, even after reinstalling the game or resetting your console.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.