Clearing the cache can resolve performance issues and improve system responsiveness.
If CONTROL Ultimate Edition is running slower than usual, showing delayed textures, or freezing during gameplay, clearing your PS4 cache may help.
From the Home screen, go to Power → Turn Off PS4 (do not enter Rest Mode).
Wait until the power indicator light stops flashing.
Unplug the PS4’s power cord from the outlet and wait at least 30 seconds.
Plug the power cord back in and turn the console on.
Play CONTROL Ultimate Edition.
This process does not delete your saved data.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.