Backing up your save data guarantees you retain your progress, even if you reinstall, upgrade your hard drive, or switch consoles.
Use this guide if you want to safeguard your progress, transfer it to another console, or ensure you have a fallback in case of data loss.
Back Up Steps
From the Home screen, go to Settings → Application Saved Data Management → Saved Data in System Storage → Upload to Online Storage (requires PlayStation Plus subscription).
To copy save data to a USB device: Insert a USB drive (formatted as exFAT or FAT32), then go to Settings → Application Saved Data Management → Saved Data in System Storage → Copy to USB Storage Device.
Select CONTROL Ultimate Edition from the list, choose Select All (or pick specific save files), then select Copy.
Wait for the transfer to complete, then safely remove the USB device.
Restore Steps
Insert your USB drive into your PS4.
Go to Settings → Application Saved Data Management → Saved Data on USB Storage Device → Copy to System Storage.
Select CONTROL Ultimate Edition save data, check the files, then select Download/Copy to restore.
If you used online/cloud storage: Go to Settings → Application Saved Data Management → Saved Data in Online Storage → Download to System Storage, then select your save files.
If your USB drive isn’t recognized:
Go to Settings → Devices → USB Storage Devices
Select the connected drive → Stop Using Extended Storage (if applicable)
Reconnect or reformat the drive as exFAT or FAT32 before retrying.
This resolves most “drive not detected” or “file copy failed” issues.
Important Notes
Ensure your PS4 is connected to the internet and signed in to your PSN account before uploading to cloud storage.
Backups only include save data and media (if chosen), not installed games or system settings.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.