Redeeming a code allows you to access digital content like games, add-ons, or subscriptions.
Press the Xbox button to open the guide.
Navigate to Store.
Select Redeem (or “Use a code”).
Enter the 25-character code and select Next.
Follow the on-screen instructions to confirm redemption.
Make sure you’re signed in to the correct Microsoft account before redeeming.
- For more details, refer to Microsoft’s Code Redemption Guide.
- If you encounter further issues or have questions, please contact our support team.
- For account or billing issues, please refer to Xbox Support.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.