Clearing temporary system data and a full power cycle can resolve performance issues and improve system stability.
Press and hold the Xbox button on the front of the console for about 10 seconds until it turns off.
Unplug the power cable from the back of the console.
Wait at least 30 seconds - 2 minutes to allow residual static to dissipate.
Plug the power cable back in and turn on the console.
Launch CONTROL Ultimate Edition and verify improved performance.
- If your console still behaves erratically (e.g., freezing, slow loading), go to Settings → System → Console info → Reset console → Reset and keep my games & apps.
- This is a more advanced method, but it should only be used only after other steps fail.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.