Verifying your add-ons or DLC ensures all content for CONTROL Ultimate Edition is installed and accessible.
Press the Xbox button to open the guide.
Navigate to My games & apps → See all.
Highlight CONTROL Ultimate Edition (do not press A to open it).
Press the Menu button (three horizontal lines) and select Manage game & add-ons.
Select Add-ons (or similar option) and review the list of installed items.
If an add-on is missing, select the missing item and choose Install or Download.
Troubleshooting Note
If your DLC appears installed but isn’t loading in-game:
- Restart your console, then relaunch the title.
- Confirm that you’re signed into the same Microsoft account used for purchase.
- Check for any pending console updates under Settings → System → Updates.
Account or billing-related issues are handled directly by Microsoft or the retailer of purchase.
- For more details, refer to Microsoft’s Code Redemption Guide.
- If you encounter further issues or have questions, please contact our support team.
- For account or billing issues, please refer to Xbox Support.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.