Uninstalling games frees up storage space on your console. Use this guide if you need space for new games, want to fix persistent install issues, or are preparing to reinstall later.
Press the Xbox button on your controller to open the guide.
Navigate to My games & apps → See all → Games.
Highlight CONTROL Ultimate Edition.
Press the Menu button (three horizontal lines) and select Uninstall.
Confirm the uninstallation.
- Your saved game data is stored in the cloud if you’re connected to Xbox Live, so you can reinstall the game later without losing your progress.
- If CONTROL Ultimate Edition still appears under My games & apps → Ready to install after uninstalling, highlight it again, press Menu, select Manage game, then Uninstall all add-ons, and restart your console. This ensures all linked content is fully removed.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.