Capturing and sharing gameplay moments lets you showcase your achievements or report issues with visual clarity. Use this guide if you want to upload a clip for friends, post a screenshot of a bug, or preserve a memorable moment in CONTROL Ultimate Edition.
Press the Xbox button on your controller to open the guide.
Navigate to Capture & share → Recent captures.
To take a screenshot: Press Y or choose Capture screenshot.
To record a video clip: Press X (or use the Start recording option) and stop when ready.
After capture, open the guide again → Capture & share → Recent captures → Select media → Share. You can upload to your activity feed, messages, or social media.
(Optional) To copy to a USB drive: Select the capture → Menu → Copy to USB storage device.
Troubleshooting Notes
If your clip or screenshot doesn’t appear in Recent captures:
- Ensure you're signed in to your Xbox profile and connected to Xbox Live.
- Check Settings → Preferences → Capture & share, then verify that automatic uploads are enabled.
- If file size is large, use USB export and share manually.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.