Proper network configuration helps fix slow downloads, stuck installs, or “Can’t connect” errors when updating CONTROL Ultimate Edition.
Open Network Settings: Press the Xbox button → Profile & system > Settings > General > Network settings.
Test Your Connection: Select Test network connection to confirm the console is online. If it fails, check your router or network cable.
Check NAT Type: On the same screen, look for Current network status → NAT Type. An Open NAT is ideal, Moderate or Strict may block downloads or background updates.
Restart Console and Router: Turn off your Xbox One, unplug your router/modem for 30 seconds, then plug everything back in and restart.
Use a Wired (Ethernet) Connection: A wired link often gives faster, more stable downloads than Wi-Fi.
Manage Bandwidth: Go to Settings → System → Updates → Manage network bandwidth for game downloads to ensure no speed limits are set.
Advanced Settings (Optional): In Network settings → Advanced settings, you can manually set DNS servers (e.g., Google DNS 8.8.8.8 / 8.8.4.4) or reconfigure your IP if your network has issues.
Troubleshooting Note
If downloads still fail or crawl:
- Pause other background downloads in My games & apps → Queue.
- Restart your console again to clear temporary cache data.
- Check your internet speed on another device to rule out provider slowdowns.
- Contact your ISP if your NAT Type remains Strict after restarts.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.