CONTROL Ultimate Edition on Amazon Luna is a cloud-streamed game. There’s no installation required, gameplay runs directly from Amazon’s servers. A stable, high-speed internet connection (at least 10 Mbps down / 2 Mbps up) is recommended for smooth streaming.

Access via Browser (PC or Mac)

  1. Go to the Luna Website
    Open luna.amazon.com and sign in with your Amazon account.

  2. Locate the Game
    In the Luna Library or Search bar, type “CONTROL Ultimate Edition”

  3. Select Play Now
    Click the Play Now button to start streaming immediately.

  4. Allow Browser Permissions (If Prompted)
    Grant Luna access to your controller, keyboard, or microphone (if voice features are used).

Access via Amazon Fire TV

  1. Open the Luna App
    From your Fire TV Home screen, navigate to Apps → Games → Amazon Luna.

  2. Sign In with your Amazon account.

  3. Find CONTROL Ultimate Edition.
    Use the Search bar or browse your Library.

  4. Select Play.
    The game will stream instantly — no download required.

Access via Windows or macOS App (If Installed)

  1. Launch the Luna App.
    Sign in using your Amazon credentials.

  2. Navigate to Library → CONTROL Ultimate Edition.

  3. Click Play.

If your session fails to start, restart the Luna app and confirm your network meets the required bandwidth.

Device Compatibility

  • Supported Devices: PC (Windows 10+), Mac (macOS 10.13+), Chromebooks, Fire TV Stick / Cube, and some smart TVs.

  • Controllers: Luna Controller (optional), Xbox Controller, DualShock 4, keyboard + mouse.

Troubleshooting Notes

If the game doesn’t start or lags on load:

  • Refresh the browser or restart Fire TV
  • Ensure no VPNs or proxies are active
  • Switch to 5 GHz Wi-Fi or wired Ethernet
  • Run a speed test at fast.com or speedtest.net verify ≥ 10 Mbps download

If you still cannot access the game after following these steps, contact Amazon Luna Support for assistance.

  • Account, payment, and billing issues are handled by Amazon

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.