CONTROL Ultimate Edition on Amazon Luna is available through Amazon’s cloud gaming service, no installation required. Your access depends on how you obtained the game: via a Luna subscription, Prime Gaming, or a purchase through the Amazon Storefront.
Access Through a Luna Subscription
Open luna.amazon.com or the Luna app.
Sign In with your Amazon account.
Check Your Subscriptions:
Go to My Luna → Subscriptions → Luna+ Channel.Search for “CONTROL Ultimate Edition”
Select Play Now to start streaming.
Purchase Directly from the Amazon Store
Visit the product page for CONTROL Ultimate Edition on Amazon.com.
Select Buy or Play with Luna (depending on your subscription status).
Confirm the purchase using your Amazon payment method.
The game is automatically added to your Luna Library.
Launch CONTROL Ultimate Edition from the Luna app or luna.amazon.com.
How to Verify Your Entitlement
Open Luna → My Library.
Confirm that CONTROL Ultimate Edition is listed under “Available Games.”
If not visible:
Refresh the page or restart the Luna app.
Ensure you’re signed in with the same Amazon account used for purchase or redemption.
Troubleshooting Note
If your purchase or claim doesn’t appear:
- Check your Amazon order history at Your Orders.
- Verify your payment method was completed successfully.
- Confirm you’re signed in with the correct account.
- Clear your browser cache and restart the Luna session.
If you’ve followed all steps and your game still doesn’t appear, contact Amazon Luna Support for assistance.
- Account, payment, and billing issues are handled by Amazon
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.