CONTROL Ultimate Edition on Amazon Luna is a cloud-streamed game, meaning all gameplay happens on Amazon’s servers and is transmitted to your device over the internet.
A stable and fast connection is essential to maintain visual quality, responsiveness, and prevent stuttering or disconnections.
1. Test Your Internet Connection
Option 1: Use Amazon Luna’s Built-In Test
- Go to luna.amazon.com and sign in with your Amazon account.
Click your profile icon → Settings → Connection Test.
Wait for the test to complete. You’ll see:
Download Speed
Upload Speed
Network Stability
Latency (the delay between your input and Luna’s server response)
Recommended Results:
| Metric | Minimum | Recommended | Ideal |
|---|---|---|---|
| Download Speed | 10 Mbps | 20 Mbps | 35 Mbps+ (for 4K) |
| Upload Speed | 2 Mbps | 3 Mbps | 5 Mbps+ |
| Latency | ≤ 80 ms | ≤ 60 ms | ≤ 40 ms |
Option 2: Use a Third-Party Test
If you can’t access Luna’s test yet:
- Visit fast.com or speedtest.net.
Let the test run automatically.
Click Show More Info to check latency and upload speed.
2. Check Your Results
| Symptom | Likely Cause | What to Do |
|---|---|---|
| Low Download Speed (<10 Mbps) | Weak Wi-Fi or network congestion | Switch to 5 GHz Wi-Fi or wired Ethernet |
| High Latency (>80 ms) | Distance from router or heavy network use | Move closer to router, reduce other streaming/download activity |
| Frequent Lag or Stutters | Unstable bandwidth or interference | Restart modem/router and reconnect to Luna |
| Pixelation / Visual Downgrade | Insufficient or inconsistent throughput | Lower streaming quality in Luna Settings |
3. Fix Common Connection Issues
Restart your Router and Modem
Unplug both for 30 seconds, then reconnect.
Wait for the network to fully stabilize before restarting Luna.
Restart Your Streaming Device
Whether on Fire TV, browser, or PC app, restart it to clear cached data.
Use a Wired Ethernet Connection (If Possible)
Directly connect your device to the router using an Ethernet cable.
This eliminates Wi-Fi interference and ensures consistent speed.
Switch to a 5 GHz Wi-Fi Band
If using wireless, select the 5 GHz network in your Wi-Fi settings.
Avoid 2.4 GHz as it’s slower and more prone to interference.
Pause Background Activity
Stop video streaming, downloads, or file uploads on other devices.
Disable VPN or Proxy Services
VPNs can increase latency and reroute your connection to distant servers.
4. Optimize Luna’s Streaming Settings
Open the Luna app or website.
Go to Settings → Streaming Quality.
Select a lower resolution (Balanced or 720p) if your connection struggles with 1080p.
If gameplay stabilizes, gradually raise the resolution again later.
Device-Specific Notes
For Fire TV:
Close background apps and re-launch Luna.
Ensure system software is up to date.
For Browser (PC or Mac):
Use the latest Chrome, Edge, or Safari version.
Disable extensions like ad blockers or VPN plugins.
For Luna App (Windows/macOS):
Relaunch the app if streaming performance drops.
Confirm auto-updates are enabled through Amazon.
Retest Your Connection: After applying the fixes, run the Luna Connection Test again. Confirm your latency and stability scores have improved. You should now see smoother visuals and reduced input lag.
- If your connection meets requirements but you continue to experience severe lag or disconnections, contact Amazon Luna Support for assistance.
Account, payment, and billing issues are handled by Amazon
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.