Welcome, Director candidate. The Oldest House doesn’t reveal itself to everyone. Consider this your clearance to enter. Before stepping into the Bureau’s shifting halls, your platform must be prepared, credentials verified, and systems aligned.

Whether you’re accessing through Steam, Epic Games Store, PlayStation, Xbox, Nintendo Switch, GOG, or Amazon Luna, this guide ensures your entry is seamless and secure.

CONTROL Ultimate Edition includes the full base game, The Foundation and AWE expansions, along with all post-launch updates and enhancements. Once your installation is complete, you’ll have the definitive version of Control, the complete Bureau experience.

Platform Access & Account Security

Play on PC (Steam, Epic Games Store, or GOG)?

Make sure your store account credentials are current and protected with multi-factor authentication (MFA).

PlayStation 4 or 5

Ensure your PSN account is active and protected with 2-Step Verification.

  • Sign in to PSN and confirm that CONTROL Ultimate Edition appears in your Library.

  • Use 2-Step Verification for added account protection.

Xbox One or Xbox Series X|S

Confirm your Microsoft account is up to date and secured with Two Step Authentication (2FA).

  • Check your owned games via My Games & Apps → Full Library.

  • Keep your Microsoft credentials current to avoid entitlement or sync issues.

Nintendo Switch (Cloud Version)

Since CONTROL Ultimate Edition runs through the cloud, access depends on your Nintendo Account and a stable internet connection.

  • Verify your Nintendo Account credentials and purchase in the eShop.

  • Enable 2-Step Verification for extra security.

Amazon Luna

Access is tied to your Amazon account, ensure it’s verified and in good standing.

  • Log in to Amazon Luna with your Amazon credentials.

  • Confirm your active Luna subscription or CONTROL Ultimate Edition entitlement.

  • Manage 2FA security settings under your Amazon account.

Account & Purchase Support

If you encounter issues with purchases, account access, or activation codes, please contact your storefront’s support directly:

Note: We cannot access or modify your platform account or billing information. Please reach out to the storefront where you purchased CONTROL Ultimate Edition for account or payment issues.

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.

Stay Connected

The Bureau keeps its channels open for updates, discoveries, and transmissions.