Welcome to the Bureau. Before you step into the shifting halls of the Oldest House, please make sure your copy of CONTROL Ultimate Edition is properly secured through an authorized platform.
This guide covers everything you need to purchase, verify, and request a refund for your copy across all supported storefronts.
1. Understanding Your Acquisition
CONTROL Ultimate Edition is the complete version of Control, containing the base game and all expansions.
The Ultimate Edition bundles the base game plus expansions (The Foundation and AWE), so they may appear either as a single edition or as add-ons, depending on the store. Check your platform’s store for a single definitive package. Availability and pricing vary by region and platform.
2. Authorized Purchase Channels
Choose your preferred platform and confirm the purchase through its official store page:
Prices differ depending on region, currency, and promotional periods.
Always confirm your total before purchase.
3. Accepted Payment Methods
Each platform provides its own secure payment options. The following are the most common:
Steam: Credit/Debit Cards, PayPal (region-specific), Steam Wallet
Epic Games Store: Credit/Debit Cards, PayPal, Apple Pay/Google Pay (select regions)
GOG: Credit/Debit Cards, PayPal, paysafecard, regional options
PlayStation: Credit/Debit Cards, PayPal, PS Wallet, Gift Cards, Mobile Billing
Xbox: Credit/Debit Cards, PayPal, Microsoft Account Balance, Carrier Billing
Nintendo Switch (Cloud): Card payments and local eShop wallet
Amazon Luna: Uses your linked Amazon payment method
4. Pre-Purchase Checklist
Before confirming your order:
Verify your platform account credentials (Steam, PSN, Xbox, etc.).
Confirm your preferred payment method is valid or wallet funded.
Enable Two-Factor Authentication on your store account for protection.
Check storage space or bandwidth if you plan to download or stream.
Save your digital receipt or screenshot your order confirmation.
5. After Purchase - Verify Your Ownership
Once your transaction completes:
Confirm CONTROL Ultimate Edition appears in your platform library.
Download or install from your library when ready.
For consoles, ensure DLC/expansions are marked as “Installed.”
For Switch or Luna (cloud platforms), verify connectivity before launch.
6. Refunds & Store Policy References
Refunds and payment disputes are handled by the platform you purchased from, not by Remedy.
Use the official refund links below to review or request a refund:
Important: Remedy cannot process refunds or modify purchases. For any billing or transaction issues, contact your store’s official support directly.
Receipt Checklist - Attach These for Support
If you need to contact your platform store for verification, prepare the following:
| Required for Store Refund | Required for Store Support |
|---|---|
| Screenshot of order receipt or email confirmation (showing date & order ID) | Screenshot of the issue or error message |
| Platform account username or email | Save file (PC only) |
| Payment confirmation (last 4 digits of card, PayPal ID, etc.) | DxDiag & MSInfo (for PC troubleshooting) |
Keep these ready to ensure faster response time. If you have questions, feel free to contact our support team for assistance.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - Control Ultimate Edition in our Remedy Technical Support and Help Center.