CONTROL Ultimate Edition supports Steam Cloud, which automatically syncs your saved progress to your Steam account. You can also manually back up your saves locally for extra security.

Automatic Steam Cloud Backup

Steam Cloud is enabled by default for CONTROL Ultimate Edition. It automatically uploads your saves when you exit the game.

To confirm Steam Cloud is active:

  1. Open Steam.

  2. Go to Library → Right-click CONTROL Ultimate Edition → Properties.

  3. Select the General tab.

  4. Ensure “Keep game saves in the Steam Cloud for CONTROL Ultimate Edition” is checked.

Always confirm that the game’s store page shows the Steam Cloud icon, this indicates syncing is supported for your version.

Manual Backup

If you want a local backup of your saves:

  1. Close the game and Steam.

  2. Navigate to your save location:

    <Steam library folder>\userdata\<your-SteamID>\870780\remote

    Example:
    C:\Program Files (x86)\Steam\userdata\123456789\870780\remote

  3. Copy the entire remote folder to a safe place (external drive or cloud storage).

Rename your backup folder by date, e.g., Control_Steam_Backup_2025-11-10, to keep multiple versions organized.

Manual Restore

  1. Close Steam completely.

  2. Navigate to the same directory:

    <Steam library folder>\userdata\<your-SteamID>\870780\remote

  3. Replace the files inside with your backed-up version.

  4. Re-launch Steam.

  5. When prompted by Steam Cloud to choose between local and cloud files, select the newer save you want to keep.

If restoring a manual backup, temporarily disable Steam Cloud sync (Steam → Settings → Cloud) to prevent overwriting, then re-enable it once the restored save loads correctly.

If Steam Cloud Fails to Sync

  • Re-enable Steam Cloud under Steam → Settings → Cloud → Enable Steam Cloud synchronization.

  • Restart Steam and launch the game again.

  • If the issue persists, check your Steam Cloud storage quota or network connectivity.

Official Steam Guide

For more details about Steam Cloud saves and sync behavior, see the official Steam Support article:
Steam Support – Steam Cloud FAQ

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.