CONTROL Ultimate Edition on the Epic Games Store supports Epic Cloud Saves, which automatically sync your progress when connected online. You can also manually back up your local saves for extra safety or to move them between devices.

Automatic Cloud Save Backup

Epic Cloud Saves are enabled by default for most titles, including CONTROL Ultimate Edition. Your progress uploads automatically when you exit the game.

To confirm Cloud Saves are enabled:

  1. Open the Epic Games Launcher.

  2. Click your Profile icon → Settings.

  3. Scroll to Preferences.

  4. Ensure the option “Enable Cloud Saves” is checked.

Note: To verify that a game supports Cloud Saves, check for the cloud icon on the game’s store page.

Epic Games Support: How to Check if a Game Supports Cloud Saves

Manual Backup

If you prefer to manually back up your CONTROL Ultimate Edition saves:

  1. Close the game and the Epic Games Launcher.

  2. Navigate to your local save directory (both are valid, depending on installation method):

    %LOCALAPPDATA%\Remedy\Control\Default-Epic-User\

    or

    %LOCALAPPDATA%\EpicGamesLauncher\Saved\Saves\<EpicAccountID>\Control\

  3. Copy the folder to a safe location such as an external drive, cloud storage, or USB device.

Note: Add a date to your backup folder name (e.g.,Control_Epic_Backup_2025-11-10) to keep multiple versions organized.

Manual Restore

  1. Close the Epic Games Launcher.

  2. Navigate to your save directory using one of the above paths.

  3. Replace the files in that folder with your backed-up version.

  4. Relaunch the Epic Games Launcher.

  5. If prompted about a conflict between local and cloud saves, select the newer save you want to keep.

Note: Temporarily disable Cloud Saves under Settings → Preferences → Disable Cloud Saves before restoring, then re-enable once verified to avoid overwriting your restored data.

If Cloud Saves Fail to Sync

If your progress isn’t syncing:

  • Ensure Cloud Saves are enabled.

  • Confirm you’re signed in to the correct Epic account.

  • Restart the Epic Games Launcher.

  • Check your connection or disable any VPNs.

You can also clear the Epic Launcher web cache if syncing continues to fail:

  1. Close the launcher.

  2. Go to:

    %localappdata%\EpicGamesLauncher\Saved\webcache

  3. Delete all files inside.

  4. Relaunch the launcher.

Epic Games Support: Where Can I Find My Local Game Saves?

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.