Exploring the ever‑shifting halls of the Oldest House sometimes comes with unexpected glitches or crashes. Your detailed bug reports help our development and QA teams identify issues and deliver fixes quickly. This guide shows you how to file an actionable report so we can get you back to manipulating reality in no time.

This guide explains how to share accurate and complete information with our support team so we can investigate the issue and deliver a fix as efficiently as possible.

Step 1: Contact Control Support

To report any bug, crash, or technical issue, you must first interact with the support bot on our CONTROL Ultimate Edition Support Portal.

Once there:

  • The bot lives in the chat bubble (💬) in the lower‑right corner of our support portal.

  • Click the bubble to start your conversation and choose Bug → Bug Reports or Game Froze/Crash to begin the guided flow.

  • The bot will guide you through the reporting flow and collect the essential details to forward your issue to our QA and development teams.

This automated process ensures your report reaches the right specialists as quickly as possible.

Step 2: Fill Out All Key Information

When the form appears, please provide complete and accurate information. This makes it much easier for the team to diagnose what went wrong. Please include the following:

Required Fields

  • Email Address – So we can follow up if additional details are needed.

  • Subject – a clear summary of the issue. Example: “Crash during Polaris mission – PC (Steam)”

  • User ID – your in‑game identifier shown in the top‑right corner of the pause menu; this helps us match the report to your session logs.

  • Preferred language – the language you’re using in‑game to ensure you receive localized support.

  • Platform – select where the issue occurred: PC (Steam, GOG, or Epic), PlayStation 5, PlayStation 4, Xbox One, Xbox Series X|S, Nintendo Switch or Amazon Luna.

  • Request type – choose Bug or Crash.

Description field

Use the description field to provide context. The more detail you include, the faster our engineers can reproduce and resolve the problem. Please cover:

  • What happened? Describe the unexpected behaviour or error.

  • Where did it happen? Mention the in‑game mission, area, or menu screen.

  • Steps to reproduce (if known). What actions consistently lead to the bug?

  • Additional context. Include your current mission progress, ability loadout, mods, and recent unlocks.

The more detail you provide, the faster our QA team can replicate and isolate the issue.

Step 3: Attach Supporting Files (Recommended for PC Players)

If you’re playing on PC, attaching diagnostics greatly improves resolution time.

Recommended Attachments:

Files under 25 MB can be attached directly. Larger files can be uploaded using the instructions provided in your confirmation email.

Important notes

  • Include any extra information you couldn’t fit elsewhere in the description field.

  • Our support team may follow up with additional questions or requests for logs.

  • Your report directly contributes to improving the stability and polish of Control Ultimate Edition.

Need More Help?

Visit the CONTROL Ultimate Edition Support Portal for:

Our support team may contact you for clarification or additional files if needed.

All bug reports are reviewed and catalogued to help the development team identify trends and prioritize fixes in future updates.

We appreciate your time and effort. Your feedback helps us maintain the quality of CONTROL Ultimate Edition for all players.