MSINFO
When reporting technical issues such as crashes, freezes, or performance drops on a PC, our support team may ask you to provide an MSINFO file.

This file contains detailed information about your system’s hardware, drivers, and running processes. It helps our engineers identify potential driver conflicts, missing updates, or configuration issues that may affect performance in CONTROL Ultimate Edition. 

Providing this file allows us to diagnose the problem faster and offer more accurate troubleshooting steps. This file is for Windows users only. Please do not edit the file before sending.

 What Is an MSINFO File?

MSINFO32 (Microsoft System Information) is a built-in Windows tool that creates a full snapshot of your system’s specifications, running processes, services, and drivers. This file helps us diagnose compatibility issues quickly.

 How to Generate Your MSINFO File (Windows)

  1. PressWindows Key + R on your keyboard to open the Run dialog box.

  2. Type:msinfo32 and hit Enter.

  3. The System Information window will open.

  4. Go to the top menu and click File → Save.

  5. Save the file as an.NFO file (do not use .txt).

    🗂️ Recommended name:msinfo_yourname.nfo

  6. Attach the.NFO file when submitting your support request.

 Is My Data Safe?

Yes, this file contains only diagnostic system data. It does not include passwords, gameplay activity, or personal files. We use it strictly for debugging purposes under GDPR-compliant handling procedures.

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.