If you’re experiencing crashes, graphical issues, or gameplay bugs in CONTROL Ultimate Edition, attaching a screenshot or short video clip helps our QA and development teams identify and resolve issues much faster.
Option 1: Using Snipping Tool
Press Windows + Shift + S.
The screen will dim - drag to select the area you want to capture.
The image will be copied to your clipboard.
Open the Snipping Tool or Paint, press Ctrl + V to paste, and click Save As.
📂 Save your image as a .png or .jpg file.
Option 2: Using Print Screen
Press PrtScn (Print Screen) on your keyboard to capture your full screen.
Open Paint or another image editor.
Press Ctrl + V to paste, then Save As.
Option 3: Alt + Print Screen
Press Alt + PrtScn to capture only the currently active window.
Paste into Paint or your preferred editor and save.
This is useful for capturing error messages or specific pop-ups in-game.
Capturing a Video Clip (Using Xbox Game Bar)
Press Windows + G to open the Xbox Game Bar.
In the Capture window:
Click Start Recording (●) to begin.
Press Windows + Alt + R to stop recording.
Your video will automatically save to:
C:\Users\[YourUsername]\Videos\Captures
🎞️ File format:.mp4
Optional Settings
To adjust recording shortcuts, resolution, or duration:
Open Game Bar Settings (⚙️ icon).
Go to Capturing → Video Quality to customize recording options.
Submitting Your Files
Once you’ve captured your screenshot or video:
Attach the file when submitting your bug report on the CONTROL Ultimate Edition Support Portal.
If you already have an active ticket, reply directly to the email with your attachments.
Accepted file types:.jpg,.png,.mp4,.avi,.mov
File size limit: 25 MB (larger files can be shared via a cloud link, e.g., Google Drive or OneDrive).
Important Notes for Helpful Visuals
Capture the moment right before or during the issue.
Include visible UI elements (mission name, HUD, sector, etc.).
Keep videos short (under 30–60 seconds).
Use stable angles to ensure details are clear.
If uploading externally, ensure your link is public or accessible.
Note: Visuals are optional but significantly improve investigation speed, especially for intermittent issues or visual bugs that can’t be replicated consistently.
Contact Player Support
If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.
- Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.
- Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.
- Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.
For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.