Experiencing audio issues such as crackling, stuttering, or missing sound while exploring the Oldest House?

This guide will walk you through the most effective steps to restore proper sound performance and ensure your experience with CONTROL Ultimate Edition is fully immersive.

1. Verify In-Game Audio Settings

Before making system-level adjustments, check your in-game settings.

  1. Launch CONTROL Ultimate Edition.

  2. Go to Options → Audio.

  3. Ensure the Master, SFX, and Music sliders are all set above 0.

  4. Confirm that the Output Device matches your intended audio device (e.g., headphones, speakers).

If sound is still missing, proceed to the steps below.

2. Update Audio Drivers

Outdated or incompatible audio drivers can cause various sound issues.

  • Identify Your Audio Hardware:

    • Right-click on the Start button and select Device Manager.

    • Expand the Sound, video and game controllers section.

    • Note the name of your audio device (e.g., Realtek, NVIDIA High Definition Audio).

  • Download the Latest Drivers:

    • Visit your motherboard or sound card manufacturer's website (e.g., ASUS, MSI, GIGABYTE, ASRock).

    • Navigate to the Support or Downloads section.

    • Search for your specific model and download the latest audio drivers compatible with your operating system.

  • Install the Drivers:

    • Run the downloaded installer and follow the on-screen instructions.

    • Restart your computer after installation to apply changes.

Sound Mixer

3. Check Sound Output and Input Devices

Ensuring the correct audio devices are selected can resolve issues where sound is not playing through the desired speakers or headphones.

  • Access Sound Settings:

    • Right-click on the Speaker icon in the system tray (bottom-right corner).

    • Select Open Sound settings.

  • Set Output Device:

    • Under Output, choose your preferred audio device (e.g., headphones, speakers).

  • Set Input Device (if using a microphone):

    • Under Input, select the desired microphone.

  • Advanced Sound Options:

    • Scroll down and click on Volume mixer and Apps.

    • Ensure FBC: Firebreak is set to use the correct output and input devices.

Sample Sound

4. Adjust Sound Sampling Rates

Mismatched sampling rates between the game and your audio device can cause crackling or distortion.

  • Access Sound Control Panel:

    • Right-click on the Speaker icon in the system tray.

    • Select Sound Settings.

  • Modify Playback Device Settings:

    • In the Sound Settings, click on your default device

    • In the Properties Settings under Output Settings on Format, try different sampling rates (e.g., 24-bit, 48000 Hz) and click Test to check audio quality.

5. Run the Windows Audio Troubleshooter

If the issue persists:

  1. Press Windows + I → open Settings.

  2. Go to System → Troubleshoot → Other troubleshooters.

  3. Find Playing Audio → click Run.

  4. Follow the on-screen recommendations.

For Microsoft’s official guide, visit:
Fix sound or audio problems in Windows

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.