Experiencing crashes, graphical glitches, or unexplained performance issues in FBC: Firebreak? Our team may request a DXDIAG report to quickly assess your system’s hardware and driver details. This diagnostic file gives us a real-time snapshot of your PC’s DirectX configuration, essential for identifying compatibility issues or outdated drivers.
What Is a DXDIAG Report?
DXDIAG (DirectX Diagnostic Tool) gathers system-level information, including:
CPU and GPU specs
Driver versions (especially graphics/audio)
Operating system version
DirectX runtime environment
Memory and display settings
This data helps our team quickly spot hardware mismatches or outdated drivers that may be affecting your gameplay experience.
How to Create Your DXDIAG File
Press
Windows Key + Rto open the Run dialog.Type
dxdiagand hit Enter.The DirectX Diagnostic Tool will open.
Let the progress bar finish scanning.
Click Save All Information in the bottom-right.
Save the file as
dxdiag.txtto a location you’ll remember (Desktop is ideal).
📂 File format:
.txt
🔁 Recommended name:dxdiag_yourname.txt
Is My DXDIAG File Secure?
Yes. DXDIAG does not include personal documents, passwords, or browsing data. It only contains hardware/software specifications and is used exclusively for technical support purposes. Your data will be handled according to GDPR and privacy standards.
How to Send It to Support
When you submit a support request for FBC: Firebreak via the FBC: Firebreak Support, upload thedxdiag.txt file in the attachment section.
If you’ve already opened a ticket, you can reply to our email with the DXDIAG file attached.
Speed Up Resolution Time
For the fastest diagnosis, please also include:
Your MSINFO file (see: How to Generate MSINFO)
A short description of the bug or crash
Steps to reproduce it
Crash logs or screenshots (if available)
We’re committed to resolving technical issues quickly so you can get back to breaching the Firebreak.
Tip: Keeping your GPU drivers up to date can resolve 80% of common graphical issues.