Whether you’re a recruit looking to breach for the first time or a seasoned operative upgrading to the Deluxe Edition, payment issues can stall your mission before it even begins.

If you’ve encountered payment failures, incorrect charges, pending transactions, or need to request a refund, this guide will point you directly to the right division for assistance based on your platform.

Please note that all purchases are processed directly through the platform’s storefront (Steam, Epic Games Store, PlayStation Store, or Microsoft Store). As such, the Bureau does not handle payment processing or refunds internally.

However, we've outlined the correct support portals below to help you get routed to the right team fast.

Where to Go for Help

Select your platform below to connect with the appropriate billing support:

PC Platforms

• Steam Billing Support
  For Steam Wallet, card issues, refund processing, and payment verification.

• Epic Games Billing Support
  For Epic Wallet errors, purchase failures, or duplicate charges.

Console Platforms

• PlayStation Billing Support
  Handle card declines, PSN gift cards, and Apple Pay or Klarna billing issues.

• Xbox Billing Support
  Check on Xbox Wallet balances, mobile billing, and Microsoft Store payments.

Important Reminder

FBC: Firebreak purchases are tied to the platform account you used to buy the game.
For any issues with unlocking content after a successful purchase, ensure your platform account is properly linked and authenticated.

Thank you for choosing to breach the Firebreak.