If you experience missing sound, distorted audio, delayed audio, Bluetooth sound issues, or problems with headphones and controllers while playing CONTROL Ultimate Edition on iOS, this guide may help resolve the issue.

Each troubleshooting step below escalates in scope and impact. If a quick adjustment does not resolve the issue, continue to the next step.

Step 1: Check Silent Mode

Some iPhone and iPad models may mute or limit audio playback when Silent Mode is enabled. If you are not hearing sound in CONTROL Ultimate Edition, checking your device’s sound settings is a good place to start.

To verify Silent Mode:

  1. Toggle the Ring/Silent switch on the side of the device
  2. Ensure Silent Mode is disabled
  3. Relaunch the game and test the audio again

On newer iPhone models without a physical switch, verify that silent or Focus-related sound restrictions are not active.

Step 2: Increase Volume Levels

Low or muted media volume may sometimes appear as missing in-game audio.

To verify audio levels:

  1. Launch CONTROL Ultimate Edition
  2. Increase the device volume using the hardware volume buttons
  3. Confirm:
    • media volume is not muted
    • Bluetooth headphones or speakers are connected correctly

If audio is still missing, test the game again using the built-in device speakers.

Step 3: Disconnect Bluetooth Devices

Bluetooth audio devices may sometimes redirect sound unexpectedly or introduce audio-related issues during gameplay. This can occasionally result in:

  • missing audio
  • delayed sound
  • distorted playback
  • incorrect audio routing

To test the game without Bluetooth audio:

  1. Open Settings
  2. Tap Bluetooth
  3. Disconnect or temporarily disable connected Bluetooth devices

After disabling Bluetooth devices, relaunch the game and test the audio again using the device speakers.

Step 4: Restart Audio Accessories

If you are using AirPods, Bluetooth headphones, or wireless controllers with audio support, temporary connection issues may affect sound playback or audio routing.

Try the following:

  1. Disconnect the accessory
  2. Reconnect the device
  3. Restart the accessory if possible
  4. Relaunch the game

Note: This may help refresh the audio connection between the accessory and your iPhone or iPad.

Step 5: Restart Your Device

Restarting your device can help clear temporary system or audio-routing issues that may interfere with sound playback during gameplay.

After restarting:

  1. Launch CONTROL Ultimate Edition again
  2. Test the audio using both speakers and connected accessories if applicable

Note: This may help refresh background audio services running on the device.

Step 6: Update the Game and iOS

Audio-related bugs or compatibility issues may sometimes be resolved through game patches or iOS updates.

Update CONTROL Ultimate Edition

To check for game updates:

  1. Open the App Store
  2. Search for:
    CONTROL Ultimate Edition
  3. Install any available updates

Update iOS/iPadOS

To check for system updates:

  1. Open Settings
  2. Tap General
  3. Tap Software Update
  4. Install any available updates

Note: Keeping both the game and iOS updated may help improve overall audio stability and compatibility.

Important Notes

  • Some Bluetooth audio devices may introduce slight audio latency during gameplay.
  • Spatial Audio or advanced audio-processing features may affect sound behavior depending on the device and accessory being used.
  • Wireless controllers or connected headsets may route audio differently than the built-in device speakers.

Pro Tips

  • Wired headphones may provide lower audio latency than Bluetooth devices.
  • Avoid running music, streaming, or voice-chat apps in the background while gaming.
  • If audio cuts out while the device is overheating, allow the device to cool down before relaunching the game.
  • Restarting Bluetooth accessories occasionally may help improve long-term connection stability.

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.