App Store purchases and refund requests for CONTROL Ultimate Edition on iOS are handled directly through Apple. Remedy Support cannot approve, deny, or process App Store refunds.

If you would like to request a refund for a purchase, subscription, or accidental transaction, you will need to contact Apple using its official refund request system.

This guide explains how to submit a refund request through Apple Support.

Before You Begin

Before requesting a refund, make sure you:

  • Are signed into the correct Apple ID
  • Have access to the purchase receipt if possible
  • Understand that refund approval decisions are handled entirely by Apple

Refund eligibility may vary depending on:

  • Region
  • Purchase type
  • Payment status
  • Apple refund policies

Note: Apple confirms that App Store refund requests are reviewed directly through their support system.

Step 1: Open Apple’s Refund Request Page

Apple processes App Store refund requests through its official “Report a Problem” website.

To begin:

  1. Open a web browser
  2. Go to: https://reportaproblem.apple.com/
  3. Sign in using the Apple ID associated with the purchase

Step 2: Select “Request a Refund”

After signing in:

  1. Tap or click: I’d like to
  2. Select: Request a refund
  3. Choose the reason for your request

Apple may ask for additional purchase details or explanations during the process.

Step 3: Submit the Refund Request

Once your request details are completed:

  1. Select the relevant purchase
  2. Submit the refund request to Apple

Apple will review the request and provide updates through your Apple account or email.

Note: Refund approval decisions and timelines are determined entirely by Apple Support policies.

Important Notes

  • Remedy Support cannot approve or process Apple refund requests.
  • Refund decisions are handled directly through Apple Support.
  • Refund eligibility may vary depending on region and purchase history.
  • Some purchases may not qualify for refunds under Apple policies.

Pro Tips

  • Submit refund requests as soon as possible after the purchase.
  • Use the same Apple ID originally used for the transaction.
  • Check your email regularly for Apple refund status updates.
  • Keep screenshots or purchase receipts available if additional verification is requested.

Contact Player Support

If you have questions or continue to encounter problems, and the issue persists, you can contact our support team for technical assistance.

  1. Open the Remedy Help Center. Go to remedy.helpshift.com and click the chat bubble in the lower‑right corner to start a ticket.

  2. Describe your issue. Select Bug Reports, Game Froze/Crash, or the most relevant option, and answer the bot’s questions. Be sure to include your email address, platform (Steam, PlayStation, Xbox, Switch, etc.), User ID, screenshot/video, and a clear description of what went wrong.

  3. Provide additional details. Player Support may ask you for additional files or info that may help with your issue, such as Error Code/Message, DxDiag, or MSInfo.

For comprehensive bug‑reporting instructions, refer to How to Report Bugs & Crashes - CONTROL Ultimate Edition in our Remedy Technical Support and Help Center.